Archive for the ‘EQzine’ Category

Connect with us

First of all, thank you for following along with us here on our blog. Whether you’re a regular reader or this is your first time here, we appreciate the time you take to read our thoughts and comments.

We have been working recently on giving our followers as much information about PeopleSmarts as possible. We are on FacebookTwitter and YouTube sharing and engaging with you to bring you the best free content relating to EQ. If you haven’t yet followed us in these social media, we invite you to connect with us.

Something that I’m particularly excited about is our how well this blog is going. If you aren’t reading regularly, you’re missing out. Each week our trainers and consultants post their up-to-date and relevant experiences and thoughts. You could even consider it insider information, since the PeopleSmarts team will commonly discuss new products, services, offerings and general news via the blog. If you’re looking to be on the bleeding-edge of what business will look like tomorrow, the PeopleSmarts blog is a can’t miss experience.

We have a handful of other exciting things in the pipeline that we’re working on. I am excited for you to see them. I look forward to hearing your thoughts and feedback regarding the ways we are reaching out via social media.




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Teaching EQ to Students

Late last year, a group of Minnesota high school teachers and counselors teamed with PeopleSmarts to validate the efficacy of their “Top 20” program.  Top 20 training empowers youth and adults to make a positive difference in the quality of their lives, relationships and experiences. It originated in 2000 and is now taught across the country; it is also the topic of several books.

Though the group had gathered years of extensive anecdotal data and testimonials from students and parents, they had never been able to quantify the impact of the program on each student. By partnering with PeopleSmarts, and using the EQi® assessment, Top 20 was finally able to get valid data to support what they have known all along: that students’ EQ skills increase because of the course.

The EQi® is a self-report instrument that measures 15 key areas of EQ competencies, such as emotional awareness, emotional management, adaptability and stress tolerance.

Over 100 ninth-grade students at a Minnesota high school took the EQi® prior to enrolling in the 12-week course. They attended one class period five days per week for 12 weeks, then tested again at the end of the trimester. Students improved in all 15 areas, but 13 areas showed statistically significant gains:

  • Self Regard
  • Emotional Self Awareness
  • Assertiveness
  • Self- Actualization
  • Empathy
  • Social Responsibility
  • Interpersonal Responsibility
  • Stress Tolerance
  • Impulse Control
  • Reality Testing
  • Problem Solving
  • Optimism
  • Happiness

What makes Top 20 unique is that it isn’t focused only on opposing negative trends or teaching resistance skills. Its strength lies in the building of primary protective factors through the development of self-management, interpersonal and problem solving skills.

Top 20 aims to “revolutionize education” by bringing EQ skills development into schools at the same level of commitment that is given to other academic subjects.

“If students come to school, but they aren’t prepared to learn, then what are we doing?” said Top 20 co-founder, Paul Bernabie. “We can cram a kid full of math and social studies, but if he can’t focus because his dad lost his job last week, what have we really accomplished?  We’ve seen time and again that these skills really help students be successful in spite of their life circumstances, because they learn the power of choice.”

PeopleSmarts is currently conducting studies at a number of schools across the country and will continue to analyze and publish findings as they become available. Let me know if you have any questions regarding the EQi® and what it can do for you.


Clare Coonan
VP Operations

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WorkSmart Culture Logo-on WhitePeopleSmarts innovated the comprehensive and transformative change-based curriculum “Building a WorkSmart Culture of Success” based on the latest emotional intelligence (EQ) research and best practices.

From that curriculum, four of the PeopleSmarts training team are co-authoring PeopleSmarts’ first book: “The WorkSmart Playbook: The Play-by-play Guide for Building a WorkSmart Culture of Success in Your Company”. The WorkSmart Playbook, scheduled to come out in the first quarter of 2010, helps companies develop their people from the inside out—from ME to YOU to US.

To give you a quick “taste” of both the curriculum, and book content, available to you and your organization I give you the following.

WorkSmart teaches you and your people how to:

Individually (ME)
1. Explode your potential through understanding the Stages of Potential;
2. Know yourself through assessing your EQ (emotional intelligence) and how to use “Innies & Outies”;
3. Align yourself closer to your real self by understanding The Line and how to navigate around The Line more effectively;
See yourself and your situations differently via The Frame, The Three Rights, and Core Messages;
5. Fully engage yourself into your work through utilizing Spheres of Control and Influence to their greatest advantage, getting into and using The Zone, and how to avoid Thought Circles;
6. Understand and use your powerful and driving Biology vs. ignoring and/or fighting against it;

Person to Person (YOU)
7. Communicate more effectively in workplace relationships through more careful and deliberate use of Verbal and Non-Verbal forms of communication, how to keep communication Safe, as well as how to be clear on What’s the Story we are really trying to communicate to each other;
8. Earn trust through the Five Levels of Commitment, the Trust Reservoir, and the Instant Replay;
9. Deal with the tricky and difficult conversations we need to have in the workplace to addresses necessary concerns in a way that maintains and even improves the nature of the relationship;
10. Weather the storms of stress, instead of continually taking on water or being completely capsized,  through being aware of Emotional Hits and Hijacks, learning how to use The Line, Frame and Quick Coherence, how to administer Feedback First Aid and how to develop Stress Tolerance Fitness;

As a Team (US)
11. Get the results we want as a team through accurate Measurement, SMarT Goals, Critical Factors and Adapting to Change;
12. Use the Four WorkSmart Culture Keys and how to leverage them for creating an incredible WorkSmart Culture that is both fun and profitable;
13. Generate optimism and grow innovation through Encouraging the Heart, Celebrating Successes, Valuing, Nurturing and Growing Ideas, and Staying Balanced to develop passion, energy and fun at work;
14. Fully understand Employee Engagement in ways that can be measured and used to transform companies and workplaces to their maximum potential.

The good news is you don’t have to wait for the book to develop a WorkSmart Culture. A one-hour “training demo” version of Building a WorkSmart Culture is available as a no-strings-attached in-service training for your company. Just me at 801.787.8014 or email me today and I’ll be happy to discuss your training and development needs.

Looking forward to working with you,
Jonathan Sherman
Director of Training & Development

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In the last issue of the EQzine newsletter, we explained how we have just been putting the finishing touches on the new look for PeopleSmarts. Now that we have this updated look, we also would like to introduce (or reintroduce) you to the people who make PeopleSmarts, PeopleSmarts.

We are a lively and down-to-earth bunch that cares deeply about positive change.  Our team is passionate about helping you improve your people and your business. I guess it makes sense then that our motto is “we build the people who build your business.”

The PeopleSmarts Team (click on name to read more about us):

Merrilee Buchanan

Clare Coonan
VP Operations

Holland Newton
VP Marketing & Sales

Jonathan Sherman
Director of Training & Development

Rob Ferris
Director of Technology & Placement

Zack Clark
Director of Sales & Business Development

Rich Robinson
Project Coordinator

Meagan Neilsen
Business Manager

Waid Blanton
Assistant Marketing Manager

If you have any questions or feedback, please connect with us.

We look forward to getting to know you better.



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CULTURE seems to be one of those words. You know, the kind that everybody thinks they know the meaning of, but can’t really pin down a definition. Perhaps it is because we are engrained in culture in everything that we do. From our social circles, to religious practices, to professional engagements, we act according to the culture that we are in. By definition, culture is “the attitudes and behavior characteristics of a particular social group.”

Here at PeopleSmarts we have a fun and professional workplace culture of creating innovative training, coaching and consulting products and services. A part of that culture is valuing the importance of personal connection, so let me introduce myself. My name is Holland, and I get to do a lot of the marketing and communication stuff here at PeopleSmarts. One of the reasons I like working here is because of our company culture. We work hard to create an environment that makes it possible to do our very best work while having fun along the way. We like to say success is a “great ride plus great results.”

We mesh together as a team, not because we are all alike, but because we are all working together on a common goal. We know each others’ strengths and weaknesses, and we value our different styles. In our team, we actually use the same assessments we use with our customers to help us identify and assign tasks and responsibilities to those that are best equipped to successfully accomplish them. We believe in learning from the strengths of each other by going to our colleagues and asking for help. Individually, our number one job is to ensure the success of each of our coworkers.

We have taken some new steps to ensure our coworkers’ success by aligning the branding of PeopleSmarts with our company culture. We have spent significant time designing and implementing many changes because we want to communicate who we are in everything we do. We adopted a new logo and colors, have been revising our website and are we are updating our printed material. We’ve even touched up the look and name of this newsletter–have you noticed?

We’ve also recently introduced the idea of EQnomics, which is our solution to help organizations stop losing up to 12% of labor costs every day by getting a positive ROI from their employees. We practice the principles of EQnomics ourselves. Like any close-knit group, we know how to have fun together, but we also pay close attention to the realities of our business. Not only do we focus on bringing the best services to our customers, but we strive for ways to increase our own productivity and accountability for results.

One of our goals at PeopleSmarts is to impact as many lives in a positive way as we can each day. We do this by starting with our own EQ development and work toward building a company culture that communicates this and inspires others to follow suit. We do our best to work “above the line”; we practice “checking our frames”; we “honor the absent”; and we communicate “you matter” to each other every day. We are passionate about EQ, and believe wholeheartedly that it is the key to developing our full potential as a company.

We are happy and excited about our changes and culture. And, we want to know what you think, so please drop us a line or give us a call. We are here to help you successfully build your workplace culture of success, too.


Holland Newton
VP Marketing & Sales

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