This week I watched as a friend was crushed by his supervisor. He has worked for the company for the past four years, and is the perfect example of an individual who “owns” his job. His relationship with the company goes beyond employee / employer but might be better described as he is a “FAN” [...]
Archive for the ‘Performance Management’ Category
Crushing your biggest fan
Posted in Business Strategies, Performance Management on December 9, 2009 | Leave a Comment »
Building a 21st Century Business
Posted in Business Strategies, Performance Management on September 10, 2009 | Leave a Comment »
Daniel Pink (author of A Whole New Mind) gives a compelling case for why extrinsic rewards, namely pay for performance, are not successful in helping a 21st century business tackle the complex problems in the current market place. This Ted Talk has created a buzz around our office. Set aside 18 minutes to view the [...]
Looking for the Best or just get stuff done Well
Posted in Performance Management, Problem Solving on September 7, 2009 | 1 Comment »
My formal training is in creativity. Every day, I studied and practiced to be more creative, you know, the whole ‘think outside of the box’ thing. If my degrees and grades are any indication, I got pretty good at solving problems using the creative process. Since then, it seems that I have spent more time [...]
Netflix Culture
Posted in EQ, Leadership, Performance Management on August 27, 2009 | 1 Comment »
A friend of mine who works for NetFlix forwarded me a great article from Fortune Magazine that provides a small amount of insight to the culture driving the success and innovation of Netflix. At the heart of the article is a 128 page PowerPoint presentation prepared by Netflix CEO Reed Hastings which is embedded below or [...]
Does Compensation Affect Employee Engagement?
Posted in Leadership, Performance Management on August 19, 2009 | 1 Comment »
When you ask most new managers what motivates people to work hard, they all say money, although research and several management books say otherwise. Typically you find that the things that actually motivate employees to perform at a high level are things like being involved, being respected by both their boss and peer group, having someone [...]
EQnomic effect of Performance Management
Posted in Business Strategies, Leadership, Performance Management, Training on August 12, 2009 | Leave a Comment »
Performance management is one topic on which we provide training at PeopleSmarts. Over the course of the past several weeks we have been internally discussing this topic and the launch of a software application to support and provide additional resources in conjunction with our trainings. While performance management is a comprehensive process, one piece of [...]
Am I really better than 80% of people?
Posted in Business Strategies, Leadership, Performance Management, Self-Regard on July 23, 2009 | Leave a Comment »
This week I was talking to a friend who reported hearing a story where two figures were quoted: one was that 95% of people thought they were “better than average” drivers , and that 95% of people thought they performed at work at an “exceeds expectations” level or higher. Of course, an hour of Google [...]
Quality product / service = repeat business = higher revenue
Posted in Business Strategies, Customer Service, Leadership, Performance Management on July 9, 2009 | Leave a Comment »
We have been talking a lot this week about employee engagement and the effects on business. As a business owner, you know that it is critical to have repeat customers. Repeat customers only come from satisfied customers. Dissatisfied customers spend their money with your competition – if this is not the case, you are quite [...]
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