Last week i was in Chicago’s O’Hare International and ventured into the baggage office, where disgruntled passengers end up without anything to wear tomorrow – literally. Likely the worst place to work in the entire airport. You never have a happy customer enter your office. I watched two different representatives say almost identical words and [...]
Archive for the ‘Stress Tolerance’ Category
Same words, different results
Posted in Above the Line, Customer Service, Empathy, EQ, Impulse Control, Interpersonal Relationship, Reality Testing, Stress Tolerance on October 15, 2009 | Leave a Comment »
The Power of Preparation & Flexibility in Banishing Stress
Posted in EQ, Flexibility, Problem Solving, Stress, Stress Tolerance on October 7, 2009 | Leave a Comment »
Recently, at an EQnomics Series “Pulling the Stress Plug” event I discovered at the last minute that the LCD projector’s cords were not in the bag. I realized one of my colleagues may have inadvertently put them in her/his laptop bag at their last presentation. While normally, I would double-check the cord was there, however, [...]
What Limits YOUR Potential?
Posted in Emotional Self-Awareness, EQ, Happiness, Independence, Interpersonal Relationship, Optimism, Self Actualization, Self-Regard, Stress Tolerance on September 9, 2009 | Leave a Comment »
Growing up we hear (hopefully) that we can accomplish anything, or be anything when we “grow up”. You can be a Nurse, a Firefighter, Airline Pilot, Doctor, Lawyer, Entrepreneur or Inventor, Artist or musician. Some of these roles require more education or certification than others, but all are achievable if one works hard enough and [...]
“La La La and Smiling”
Posted in Happiness, Mindfulness, Problem Solving, Stress, Stress Tolerance, Training on August 19, 2009 | Leave a Comment »
The other day I was preparing for the “Pulling the Stress Plug” workshop as a free “Thank you!” Training Demo for one of our long-term clients. Of the various stress mastery techniques and mindsets that we teach in this workshop, one of them involves a neuroscience bio-feedback technique called Quick Coherence as developed by HeartMath. [...]
Mindfulness, Stress and “The Peace of Wild Things”
Posted in Mindfulness, Stress, Stress Tolerance, Training on July 25, 2009 | 1 Comment »
The Peace of Wild Things When despair for the world grows in me and I wake in the night at the least sound in fear of what my life and my childrens lives may be, I go and lie down where the wood drake rests in his beauty on the water, and the great heron [...]
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