Last week i was in Chicago’s O’Hare International and ventured into the baggage office, where disgruntled passengers end up without anything to wear tomorrow – literally. Likely the worst place to work in the entire airport. You never have a happy customer enter your office.
I watched two different representatives say almost identical words and phrases [...]
Archive for the ‘Interpersonal Relationship’ Category
Same words, different results
Posted in Above the Line, Customer Service, EQ, Empathy, Impulse Control, Interpersonal Relationship, Reality Testing, Stress Tolerance on October 15, 2009 | Leave a Comment »
What Limits YOUR Potential?
Posted in EQ, Emotional Self-Awareness, Happiness, Independence, Interpersonal Relationship, Optimism, Self Actualization, Self-Regard, Stress Tolerance on September 9, 2009 | Leave a Comment »
Growing up we hear (hopefully) that we can accomplish anything, or be anything when we “grow up”. You can be a Nurse, a Firefighter, Airline Pilot, Doctor, Lawyer, Entrepreneur or Inventor, Artist or musician.
Some of these roles require more education or certification than others, but all are achievable if one works hard enough and puts [...]
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